Integration to gorgias (Shopify help desk app)

Comments: 8

• 03 Nov, '21
  Meri

  Would be so helpful!

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• 07 Dec, '21
  KM

  we'd like this too. Judge me is a great app for the price, we are trialling yotpo as you have integration available but it doesn't seem as good.

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• 14 Dec, '21
  Taylor

  Please add this feature. It would be extremely useful.

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• 06 Jan, '22
  Sean

  I agree. Add Judge.me integration with Gorgias.

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• 24 Mar, '22
  Corinna

  This would be amazing!

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• 16 Nov, '22
  Lily Admin

  Hi all!
  
  We have finished our integration with Gorgias. Check our full guide here: https://support.judge.me/support/solutions/articles/44002377510-how-to-set-up-gorgias-integration
  
  - From the Gorgias’s Sidebar Widget, you can publish, hide and add reviews to the Judge.me's Reviews Carousel.
  - This Sidebar Widget also shows you the 3 latest reviews, the review count, and the average rating of all reviews submitted by a customer.
  - You can also resolve the ticket with 3 actions (macros):
  + Hide review and reply privately via email
  + Publish review and reply publicly on the Judge.me widgets
  + Publish review and reply privately via email
  
  Please try and let us know how it works for you! If you need any help, contact support@judge.me and we’ll be right on it.

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• 09 Mar, '23
  RP

  Would be great if you can pull in questions to Gorgias as well as reviews, that way customer services can reply to these without having to go into the store to reply to them.

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• 10 Oct, '23
  Tobias

  More important: it should be possible to send a review update request to customer after solving the issue. Support agents will not go to Judge.me in Shopify and send this request manually. That is impossible to get done in the work flow of an agent.
  
  The gorgias integration with Judge.me lacks a lot of features. This needs to improve. It will help our stores get better reviews.
  
  See here the new upvote with suggestions for the integration: (upvote if you agree)
  https://judgeme.featureupvote.com/suggestions/440711/gorgias-integration-improvements

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