Subscriptions: Stop emails going out to those who have already left a review and re-purchase
It would be great if the automated review emails stopped going to those who have already left a review if they re-purchase the same product (or linked products). For those with subscription businesses it is a nuisance for customers to keep receiving these emails... especially if they have already left a review for the item. It makes us sound like we haven't paid attention to them.
Comments: 4
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26 Sep, '20
Moderator AdminHi Edward,
Thanks for your suggestions and we'll consider these features.
In the meantime, Zapier automation and Blacklist Automation by Tags can help you exclude any customers so they won't receive more review request emails whether they have submitted reviews or not.
Please check this blog article for more details: https://blog.judge.me/blog/bulk-shopify-tags-with-zapier -
17 Nov, '20
Brian MergedMany people are establishing subscriptions on their site. Now that they are able to check out directly through Shopify's checkout with the subscription, it would be incredibly helpful to be able to acquire reviews for people who checkout with the subscription in their cart.
https://news.shopify.com/merchants-can-now-offer-subscriptions-and-post-purchase-upsells-directly-in-shopify-checkout -
06 Dec, '21
Admin"Integrate Judge.me with new subscription extension checkout" (suggested by Brian on 2020-11-17), including upvotes (1) and comments (0), was merged into this suggestion.
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12 Jan
PatriciaWould it be possible to:
#1 Limit automated sending of 1st/2nd review requests to one cycle for subscription customers? We still want to ask them for a review, just don't want to spam them every month. Is there a way to create/automate a unique tag or custom code this action? There are so many subscription-based products now. How have your other customers solved this? As it turns out, manually tagging/blacklisting each customer after the first review requests are sent is not a sustainable solution for our stores' 50+ new subscriptions daily.
#2 When those first requests didn't generate a user review and some time has passed I'd like to push a manual review request. This can occur after a successful customer service interaction asking for a review of the product or support they received. If there's a tagging or coded solution (#1) that stops sending requests after one cycle this would need consideration so the customer isn't blocked from receiving a manually generated review request.