Shay from VivaKits.ca here.
We sometimes get direct emails from customers that want to thank us. This is a great opportunity to write back with an in-email opportunity to ask for a review.
Can you please make a code snippet we can attach to send to customers whom contact us directly?
It is a lot friendlier to reply to their email than to use a template. Our reply would be above and the request for review can be discretely at the bottom?
Please and thank you,