Separate Email for Question & Answers

2 votes

Hi Team

To answer customers questions & answers, and respond to customer negative reviews, we do have a team. However, they don't have access to Shopify. If you are able to implement below , it would be great benefit for the users like us.

1. Just like negative reviews, if you provide option for adding another email to question & answers. it will help instead of adding it in admin panel. The reason is, Admin panel will receive all the notifications.

2. Most of the companies has customer service team to answer the questions and respond to the negative reviews. Integration with Zendesk will help definitely help customers on time when ever ticket is created in zendesk.

Your team & customer service is awesome , We would be glad if you consider these two options for implementation.

Under consideration Suggested by: Visala (16 Aug, '22) • Upvoted: 16 Aug, '22 • Comments: 2

Comments: 2

04 Jul, '20
Paul Harfoot Merged
We would like to send our question emails to our Customer support ticketing system and the review notifications to a different email for the web team.
14 Sep, '23
Antonio Lopes Admin
"Separate email for reviews and questions" (suggested by Paul Harfoot on 2020-07-04), including upvotes (1) and comments (0), was merged into this suggestion.