A customer Q&A question that we receive for a particular product can be very useful for other products too, so it would be great to be able to group these questions, similar to theproduct review grouping feature.
These 'Product Q&A groups' can quite often need to be different to the 'Product review groups', however, so it would need to be possible for merchants to choose between a few different automation settings, or simply to just manually select where each Q&A question should be appearing, at the moment when the question is replied to.
To give a very simple example of why different groupings can be needed:
We might want to group the reviews for all of the colours and material types we have for a certain bag, however, a customer might ask a very specific question about a particular colour or a particular material, and we would not want this displaying on all pages.
Comments: 8
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16 Jun, '18
Daniel Rahman MergedTitle says it all. Would be great if we could share Q&A accross multiple products. Also share hand picked reviews accross products.
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15 Aug, '19
Andy MergedOften a question asked of a product is general to a category of products (e.g. "How do Nike shoes fit?")
Once an answer is provided, that Q/A pair should be allowed to be shared across multiple products, either by manually choosing the items or using a Shopify Collection. -
20 Aug, '19
Admin"Q&A Product Groups: Share questions across products" (suggested by Daniel Rahman on 2018-06-16), including upvotes (1) and comments (0), was merged into this suggestion.
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20 Aug, '19
Admin"Share Question / Answers across multiple products and collections." (suggested by Andy on 2019-08-15), including upvotes (1) and comments (0), was merged into this suggestion.
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12 May
RobertoYes. Urgently needed and probably easy to implement.
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04 Jun
Marko MergedYou can now group products so the ratings will sync. How about you could sync the Questions and Answers also between same product groups.
Lets say I have mugs product group and all mugs are the same except different image on it. If there are any questions about quality or washing instructions they all apply to all the mugs. -
08 Jun
Admin"Sync Questions and Answers between product groups" (suggested by Marko on 2020-06-04), including upvotes (1) and comments (0), was merged into this suggestion.
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16 Sep
Yamil HernandezAnother vote to group questions by question group so they are displayed across products. Please take this on. How can we incent the development of this feature.