Product Q&A Grouping (like Product Reviews Groups but for Q&A)
A customer Q&A question that we receive for a particular product can be very useful for other products too, so it would be great to be able to group these questions, similar to theproduct review grouping feature.
These 'Product Q&A groups' can quite often need to be different to the 'Product review groups', however, so it would need to be possible for merchants to choose between a few different automation settings, or simply to just manually select where each Q&A question should be appearing, at the moment when the question is replied to.
To give a very simple example of why different groupings can be needed:
We might want to group the reviews for all of the colours and material types we have for a certain bag, however, a customer might ask a very specific question about a particular colour or a particular material, and we would not want this displaying on all pages.
Comments: 20
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16 Jun, '18
Daniel Rahman MergedTitle says it all. Would be great if we could share Q&A accross multiple products. Also share hand picked reviews accross products.
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15 Aug, '19
Andy MergedOften a question asked of a product is general to a category of products (e.g. "How do Nike shoes fit?")
Once an answer is provided, that Q/A pair should be allowed to be shared across multiple products, either by manually choosing the items or using a Shopify Collection. -
20 Aug, '19
Admin"Q&A Product Groups: Share questions across products" (suggested by Daniel Rahman on 2018-06-16), including upvotes (1) and comments (0), was merged into this suggestion.
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20 Aug, '19
Admin"Share Question / Answers across multiple products and collections." (suggested by Andy on 2019-08-15), including upvotes (1) and comments (0), was merged into this suggestion.
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12 May, '20
RobertoYes. Urgently needed and probably easy to implement.
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04 Jun, '20
Marko MergedYou can now group products so the ratings will sync. How about you could sync the Questions and Answers also between same product groups.
Lets say I have mugs product group and all mugs are the same except different image on it. If there are any questions about quality or washing instructions they all apply to all the mugs. -
08 Jun, '20
Admin"Sync Questions and Answers between product groups" (suggested by Marko on 2020-06-04), including upvotes (1) and comments (0), was merged into this suggestion.
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16 Sep, '20
Yamil HernandezAnother vote to group questions by question group so they are displayed across products. Please take this on. How can we incent the development of this feature.
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06 Jan, '22
Silvercastle MergedI like the idea of asking custom questions but I would like to keep the answers neat and clear so I'd like to give the option for drop-down answers. For example what size pants do you wear? Choose from S, M, L, XL.
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26 Feb, '22
Gatsby Mcbride MergedThe current Q&A function is too simple, except shareing Q&As like sharing reviews among products, maybe a specific subdivision "All Q&A" section is better answer guests' questions and build a small community
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28 Feb, '22
Admin"Share Q&A between different products" (suggested by Gatsby Mcbride on 2022-02-26), including upvotes (1) and comments (0), was merged into this suggestion.
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21 Mar, '22
Judge.me Admin"Ability to Group Product Questions" (suggested by E on 2022-03-08), including upvotes (1) and comments (0), was merged into this suggestion.
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28 Apr, '22
BCWe really need this!
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21 May, '22
CallumHi team, it has been 4 years since I posted this, please can you provide some kind of response? Thanks
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06 Jun, '22
Judge.me Admin"Allow for drop-down answers for the Widget Review Form questions." (suggested by Silvercastle on 2022-01-06), including upvotes (1) and comments (0), was merged into this suggestion.
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15 Aug, '22
Hector CaceresIt's been 4 years since this was suggested. Anyone know if this is possible yet? I really need this.
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03 Apr
EQuite desperate for this one - seems an easy thing to implement from a dev point of view! Any idea of timescales?
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14 Aug
Ben MergedThere is a feature within Judge.me that allows to sharing of product reviews across multiple products. It would be a great feature to be able to share answers across multiple products within the "Question and Answer" widget / feature. This way, when a potential customer asks a question, if it makes sense to post the answer to the question across multiple products, or in some cases, share the answer across all products. This way, you don't have to answer the same question if it's getting asked multiple times; you can simply share or connect the answer and the question to other products.
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14 Aug
BenThis is a good idea! Would save us store owners a lot of time not having to answer the same question multiple times.
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13 Sep
Antonio Lopes Admin"Share 'Answered' questions across multiple products" (suggested by Ben on 2023-08-14), including upvotes (1) and comments (0), was merged into this suggestion.