Hide product names when customer review is blank
Currently when a customer (or an imported review from AliExpress) is inputted, it will put their comments in the right spot. But if there are no comments and just stars, it inserts the product name there. There should be a way to deactivate this so that you can just have stars.
Comments: 4
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10 Aug, '21
Simo0n MergedI recently realized that when using the Single Review Email Template, people who give us a 5 star review (or any other star) without a comment, JudgeMe automatically add the "product name" in the comments instead of "no comment". I find it a bit sad as this template is the best for people who do not necessary want to comment but just give us a star review. We should be able not to place any comment in the reviews rather than putting the product name automatically which is totally odd.
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21 Sep, '21
Judge.me Admin"Better and faster review" (suggested by Simo0n on 2021-08-10), including upvotes (1) and comments (0), was merged into this suggestion.
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03 Nov, '21
Wal MergedReviews should improve Trust, but unfortunately judgeme behaviour (on reviews filled in the email template) leads to the opposite.
In the email template's review form fields are not mandatory, so when a customer decide to vote but leaves the text review field empty, judgeme automatically populate that field with the product name, and the result is really weird.
Imagine to be on your product page, and seeing that more than 50 % of your reviews are the same and just contains :
- product name
- product name
- product name
- product name
- product name
- product name
Nobody can trust that, and instead of helping sellers to convert better, that behaviour could kill conversion rates.
Solution
While the field cannot become mandatory we could have an option (beforewards) to tell Judgeme that we don't want to display those reviews. Or maybe, in those case, redirecting the customer to the product page where the fields are mandatory.
Hope that helps -
09 Nov, '21
Judge.me Admin"Improving Trust and Judgeme behaviour on reviews filled in the email template" (suggested by Wal on 2021-11-03), including upvotes (1) and comments (0), was merged into this suggestion.