Disable review request for repeat orders

34 votes

We would like to request a feature that allows store owners to disable the automated review request email for customers that have made multiple purchases. We have a consumable product that customers reorder frequently. It doesn't make sense to ask them to review and ask them again & again & again. We would only want to request reviews on the first order & potentially the second order.

Under consideration New Review Collection Suggested by: Clayton Dolan (03 Dec, '18) • Upvoted: 21 Nov, '24 • Comments: 15

Comments: 15

25 Jan, '19
Moderator Admin
Got it, we will wait for some more upvotes and then consider :)
07 Apr, '20
J Johnson Merged
We sell a subscription product, and have loyal customers. We Do Not want to ask them over and over and over for a review. We want to send ONE review request per product, period.

I want you to add a setting that lets me limit the number of review requests over all time, that each customer receives.
- Sending a request over and over feels like Spam.
- Making them unsubscribe to something they never asked for, feels wrong. It is making our customers work, creating friction.

Please
1
13 Apr, '20
Admin Merged
"Provide limit on total number of emails sent to a customer" (suggested by J Johnson on 2020-04-07), including upvotes (1) and comments (0), was merged into this suggestion.
17 Jun, '20
Mac Merged
Let's say someone orders a LG shirt and exchanges for a MD shirt two weeks later. Could we only send them the one initial review request? (ie 2 review requests per customer per month)
22 Jun, '20
Admin
"Limit the number of review requests to an email address over a period of time." (suggested by Mac on 2020-06-17), including upvotes (1) and comments (0), was merged into this suggestion.
1
10 Sep, '20
Nicolas C Merged
If a customer purchases the same product more than X amount of times, stop the review request for that product after attempting to collect reviews for Y amount of times.

As of now, we have many recurring customers who purchase the same item every week, and it came to a point where Judge.me is "spamming" our customers who haven't left a review for that product.
1
14 Sep, '20
Admin Merged
"Limit the number of review requests for "recurring" orders" (suggested by Nicolas C on 2020-09-10), including upvotes (1) and comments (0), was merged into this suggestion.
1
25 Sep, '20
Moderator Admin Merged
Hi all,

Thanks for your suggestions and we'll consider these features.

In the meantime, Zapier automation and Blacklist Automation by Tags can help you exclude any customers so they won't receive more review request emails whether they have submitted reviews or not.

Please check this blog article for more details: https://blog.judge.me/blog/bulk-shopify-tags-with-zapier
1
06 Oct, '20
Ani Merged
Hello!

the review app sends emails to customers even when the product is returned.

I would like an automatic option possibility to undo it so that I do not have to go and skip requests one by one.
1
12 Oct, '20
Admin Merged
"Add an automatic option to skip review request if product is returned" (suggested by Ani on 2020-10-06), including upvotes (1) and comments (0), was merged into this suggestion.
3
31 Mar, '22
Ayelet Merged
I'd like to echo what others have said in this thread: we have a subscription program and want to ask our customers for reviews only for their FIRST purchase of the membership product, not with every recurring payment.
2
06 Apr, '22
Poppy Merged
People who leave a review after their first purchase are then still being asked to leave a review when they repurchase from us... resulting in unsubscribes.
1
14 Apr, '22
Judge.me Admin
"OPTION TO AUTO-EXCLUDE RETURNING CUSTOMERS FROM REVIEW REQUEST EMAILS" (suggested by Hanna Hedin on 2020-04-07), including upvotes (6) and comments (7), was merged into this suggestion.
2
19 May, '22
Judge.me Admin
"Stop sending emails to customers who have already left a review" (suggested by Poppy on 2022-04-06), including upvotes (1) and comments (0), was merged into this suggestion.
1
10 May, '23
Seb
Hello,

Was this made as the default behaviour in the app? We WANT to send repeat reviews to repeat buyers, but it seems that's not possible?
2